{"id":19777,"date":"2025-10-30T16:30:37","date_gmt":"2025-10-30T15:30:37","guid":{"rendered":"https:\/\/www.camping-duvieuxchateau.com\/faq\/"},"modified":"2025-12-05T11:51:26","modified_gmt":"2025-12-05T10:51:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.camping-duvieuxchateau.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1 style=\"text-align: center;\">Frequently asked questions<\/h1>\r\n    <section class=\"faq\">\r\n      \r\n\t    <div class=\"faq__searchbar\">\r\n            <input type=\"text\" autocomplete=\"off\" placeholder=\"Search for a question...\" id=\"searchBar\">\r\n            <span class=\"faq__searchbar__reset\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM175 175c9.4-9.4 24.6-9.4 33.9 0l47 47 47-47c9.4-9.4 24.6-9.4 33.9 0s9.4 24.6 0 33.9l-47 47 47 47c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0l-47-47-47 47c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l47-47-47-47c-9.4-9.4-9.4-24.6 0-33.9z\"\/><\/svg><\/span>\r\n        <\/div>\r\n\r\n        <div class=\"faq__filtres\">\r\n            <div class=\"faq__filtres__item\">\r\n                <input type=\"radio\" id=\"tout\" name=\"filtres-faq\" checked\/>\r\n                <label for=\"tout\">All<\/label>\r\n            <\/div>\r\n\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"surroundings\" name=\"filtres-faq\"\/>\r\n                    <label for=\"surroundings\">Surroundings<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"rental\" name=\"filtres-faq\"\/>\r\n                    <label for=\"rental\">Rental<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"swimming-pool\" name=\"filtres-faq\"\/>\r\n                    <label for=\"swimming-pool\">Swimming pool<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"reservation\" name=\"filtres-faq\"\/>\r\n                    <label for=\"reservation\">Reservation<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"stay\" name=\"filtres-faq\"\/>\r\n                    <label for=\"stay\">Stay<\/label>\r\n                <\/div>\r\n                    <\/div>\r\n\r\n        \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-wheres-the-nearest-beach\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Where&#8217;s the nearest beach?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The campsite is a 5-minute walk from the Grande Plage de Tharon.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-how-far-is-the-campsite-from-the-nearest-shops\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How far is the campsite from the nearest shops?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The campsite is a 5-minute walk from the resort&#8217;s shops.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-how-far-is-the-campsite-from-the-cycle-paths\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How far is the campsite from the cycle paths?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Cycle paths are located at the entrance to the campsite. We&#8217;re close to the V\u00e9loc\u00e9an cycle path, and there are a number of shorter circuits in the vicinity of the campsite, such as the &#8220;sources et menhir&#8221; circuit or the tour of Saint Michel Chef-chef. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-where-and-when-are-the-nearest-markets\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Where and when are the nearest markets?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>In July and August, we have one of the biggest markets in the region, just 200m from the campsite, on Tuesday and Friday mornings. Also Tuesday, Thursday and Saturday night markets. In low season, there&#8217;s the Tharon Plage market every Saturday morning.  <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-how-far-are-you-from-the-nearest-airport\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How far are you from the nearest airport?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>NANTES ATLANTIQUE 60km away<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-whats-the-nearest-village\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What&#8217;s the nearest village?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Tharon Plage<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-where-is-the-nearest-atm\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Where is the nearest ATM?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Tharon Plage<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"surroundings\" data-track=\"question-what-can-we-do-around-here\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What can we do around here?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We&#8217;re located in St Michel Chef-Chef by the sea (a family seaside resort), where you and your family can enjoy the large Tharon beach. There&#8217;s no shortage of activities in the surrounding area. Pornic and St-Br\u00e9vin are a 10-minute drive away. 20min from St-Nazaire and its Atlantic shipyards. We also have various parks to visit nearby, bike rides, museums, stores and more. Don&#8217;t hesitate to contact us for more information or the Tharon Plage tourist office. There&#8217;s something for everyone!      <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-is-it-possible-to-rent-a-baby-cot-or-high-chair\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to rent a baby cot or high chair?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We offer a baby kit package at \u20ac3 per day or \u20ac20 per week, including bed, highchair and bathtub if required.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-are-sheets-and-towels-provided\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are sheets and towels provided?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We offer cotton sheets for hire at 1 place: 9\u20ac\/ 2 places: 13\u20ac. Towel kit at 9\u20ac. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-is-the-mobile-home-equipped-with-a-television\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is the mobile home equipped with a television?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>All our mobile homes are equipped with a television.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-do-you-have-any-prm-accommodation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you have any PRM accommodation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, the campsite has PRM accommodation.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-is-there-heating-in-the-accommodation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there heating in the accommodation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>All our rentals have radiators.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-how-big-are-the-beds\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How big are the beds?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Single bed 80\u00d7190 . 2-seater bed 140\u00d7190 <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-what-does-cancellation-insurance-cover\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What does cancellation insurance cover?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Cancellation insurance allows you to insure your vacation and be reimbursed in the event of unforeseen circumstances<a href=\"https:\/\/www.neat.eu\/\" target=\"_blank\" rel=\"noopener\">(https:\/\/www.neat.eu\/)<\/a>. You are reimbursed 100% for health reasons and 70% for any other reason. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rental\" data-track=\"question-is-it-possible-to-rent-a-fridge-for-campers\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is it possible to rent a fridge for campers?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We offer fridges for hire at \u20ac6 per day.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-is-the-pool-heated\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is the pool heated?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The swimming pool is covered and heated to 28\u00b0 throughout the season.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"swimming-pool\" data-track=\"question-are-swimming-shorts-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are swimming shorts allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>For reasons of hygiene, swimming shorts are not allowed in the pool, only swimming trunks.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-how-can-i-make-a-reservation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How can I make a reservation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can book on our website or call us on 02.40.27.83.47.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-do-you-accept-vacation-vouchers\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you accept vacation vouchers?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We accept ANCV vacation vouchers.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-can-i-pay-in-instalments\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I pay in instalments?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>It is indeed possible to pay in installments at your convenience.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-when-do-i-have-to-pay-the-balance-of-my-reservation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>When do I have to pay the balance of my reservation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>For rentals, the balance must be paid 30 days before arrival.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-are-caf-vouchers-accepted\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are CAF vouchers accepted?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We are not VACAF approved.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-can-i-arrive-outside-reception-opening-hours\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I arrive outside reception opening hours?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>For late arrivals, please contact us in advance.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-is-my-dog-allowed-in-the-rental-property\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is my dog allowed in the rental property?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You&#8217;re always welcome to bring your four-legged friends with you, with the<strong>exception of 1\u02b3\u1d49 and 2\u1d49 category dogs<\/strong>, provided you observe a few common-sense rules. However, please contact us beforehand and do not leave them alone in the rentals. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-do-i-have-to-pay-a-deposit-at-the-time-of-installation\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do I have to pay a deposit at the time of installation?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The rental deposit is 300\u20ac and will be returned to you on the day of your departure.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-is-there-a-launderette-on-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there a launderette on the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We have a washing machine and tumble dryer available for our guests.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-are-barbecues-allowed-on-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are barbecues allowed on the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We allow and lend charcoal barbecues, or you can bring your own.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-is-there-wifi-in-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there wifi in the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Wifi is free on the campsite.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-what-are-the-arrival-and-departure-times\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the arrival and departure times?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Arrivals for rentals are from 4 pm and departures at 10 am. Pitches are available from 2pm and departures from 12am. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-do-you-offer-cleaning-packages\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you offer cleaning packages?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We offer cleaning packages ranging from \u20ac80 to \u20ac110 depending on the rental.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-do-you-offer-any-entertainment-at-the-campsite\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do you offer any entertainment at the campsite?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We offer a variety of activities in July and August, including themed evenings, various tournaments, pony rides, quizzes, children&#8217;s activities, concerts and more.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"stay\" data-track=\"question-are-bicycles-available-for-hire-on-site\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are bicycles available for hire on site?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>We offer a bike rental service.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n    <\/section>\r\n    \r\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.camping-duvieuxchateau.com\/en\/wp-json\/wp\/v2\/pages\/19777"}],"collection":[{"href":"https:\/\/www.camping-duvieuxchateau.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.camping-duvieuxchateau.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.camping-duvieuxchateau.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.camping-duvieuxchateau.com\/en\/wp-json\/wp\/v2\/comments?post=19777"}],"version-history":[{"count":1,"href":"https:\/\/www.camping-duvieuxchateau.com\/en\/wp-json\/wp\/v2\/pages\/19777\/revisions"}],"predecessor-version":[{"id":19781,"href":"https:\/\/www.camping-duvieuxchateau.com\/en\/wp-json\/wp\/v2\/pages\/19777\/revisions\/19781"}],"wp:attachment":[{"href":"https:\/\/www.camping-duvieuxchateau.com\/en\/wp-json\/wp\/v2\/media?parent=19777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}